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Privacy Statement

Effective Date: 21 June 2024

NeatLab Pty Ltd (hereinafter “NeatLab”) has adopted this privacy and cookie statement (hereinafter "Statement") to inform you of its collection and processing of your personal or personally identifiable information through the neatvideo.com website (hereinafter "Website"). NeatLab values your privacy and has adopted this Statement in an effort to remain transparent with respect to its collection and processing of your personal or personally identifiable information.

NeatLab reserves the right to suspend, replace, modify, amend, or terminate this Statement at any time and within its sole and absolute discretion. In the event NeatLab replaces, modifies, or amends this Statement, the Effective Date, located above, will change. Your continued use of the Website after a change in the Effective Date constitutes your manifestation of assent to and agreement to any replacement, modification, or amendment herein.

1. What information may be collected

NeatLab may collect the following personal or personally identifiable information from you or from the payment processors or resellers that handle your orders or otherwise serve you: your full name, organization name (if applicable), e-mail address(es), telephone number, billing and delivery postal addresses, VAT number (if applicable), IP address, browser software, order numbers and payment methods used, receipts issued by the payment processors, dates and times of purchases, names and licenses of the purchased products, use of the Website, messages sent to NeatLab or posted on the Website.

NeatLab may collect this personal or personally identifiable information when you directly contact NeatLab and disclose your identity, order NeatLab's products directly or through resellers, use the Website and your account on the Website, download, register and update the products, request technical support and other assistance from NeatLab.

NeatLab may collect this personal or personally identifiable information through various technical means, including, but not limited to, the following: the Website pages, message forms and bug report forms that may be offered at the Website, forums and blogs that may be hosted at the Website, e-mail messages, session cookies, persistent cookies, web server logs, tracking scripts, third-party e-mail list services including, but not limited to, Mailgun, third-party analytics tools and services, including, but not limited to, Matomo, Google Analytics, etc.

2. How this information is used

NeatLab may use your personal or personally identifiable information to carry out the pre-contractual measures when you want to become a customer of NeatLab and to perform NeatLab's contractual obligations when you are a customer of NeatLab. NeatLab may also use that information in pursuing the legitimate interests of NeatLab such as the safety and security of NeatLab, its employees and customers, its products, services and the Website.

NeatLab may use your personal or personally identifiable information to carry out the pre-contractual measures when you want to become a customer of NeatLab and to perform NeatLab's contractual obligations when you are a customer of NeatLab. NeatLab may also use that information in pursuing the legitimate interests of NeatLab such as the safety and security of NeatLab, its employees and customers, its products, services and the Website. NeatLab may use your personal or personally identifiable information for the following specific purposes:

  • To provide you with NeatLab's products and support;
  • To communicate with you about NeatLab's products and services;
  • To transmit information to a third party to aid you in completing a transaction, such as purchasing NeatLab's products and services;
  • To provide you with the Website and its associated services;
  • To advertise and promote NeatLab's products and services;
  • To request information from you in order to improve NeatLab's products or services;
  • To verify that NeatLab's products and services are used in accordance with the terms of the corresponding license agreements;
  • To prevent unauthorized access to and use of your account and products by third parties;
  • To tailor the Website and its content to your preferences;
  • To aid NeatLab in changing the content of the Website or improving the Website usability.

NeatLab keeps your personal or personally identifiable information for as long as you remain a customer of NeatLab and two years after that. After that period, the corresponding information is routinely deleted, provided it is no longer needed for ensuring the legitimate interests of NeatLab and is not required by law.

3. How this information is secured

NeatLab values the security of your personal and personally identifiable information and has implemented industry standard encryption to protect against unauthorized access to or interception of your personal and personally identifiable information. This applies to all information storage resources used by NeatLab and all channels used for transmission of that information between computer systems. The computer systems of NeatLab are protected by the state-of-the-art network firewalls and antivirus software.

You recognize, however, that unencrypted electronic mail is not secure and that you accept all risks associated with contacting NeatLab through unencrypted electronic mail. You are responsible for the security of your electronic communications with NeatLab.

NeatLab may collect and process your personal and personally identifiable information on secure servers located in the United States of America, in the Netherlands, in Australia, and, through your use of the Website, you hereby expressly agree to the processing of your personal and personally identifiable information within the United States of America, the Netherlands, and Australia. You hereby provide your unambiguous consent to the processing of your personal and personally identifiable information.

4. Sharing the information

NeatLab does not sell or rent your personal or personally identifiable information to third parties.

NeatLab may share your personal or personally identifiable information with third party service providers retained by NeatLab, such as payment processors, resellers of NeatLab products and e-mail delivery services to assist you in the process of ordering of NeatLab's products and services, receiving NeatLab's products and services, or to provide you with additional information on the products and services of NeatLab.

NeatLab may, after being authorized by you, share your contact information with NeatLab's industry partners in order to resolve technical problems that involve both products or services provided by those partners and NeatLab's products or services.

NeatLab may, after being authorized by you, publish parts of your feedback or comments about NeatLab's products or services.

NeatLab may also transfer your personal or personally identifiable information to third parties to respond to a duly authorized subpoena or court order, to respond to regulatory requests by government authorities, to protect the safety or security of NeatLab, its employees and customers, its products and the Website, and, where necessary, to protect against fraud, cyberattacks, or any other violation of any law, statute, ordinance, regulation, or treaty whether local, state, provincial, national, or international.

NeatLab may transfer your personal or personally identifiable information to share information with its subsidiaries, affiliates, or distributors or to a third party in a sale of the Website, a sale of NeatLab, or a sale of substantially all of the assets of NeatLab.

5. How you can control your personal data

You can always contact NeatLab if you have any questions regarding this Statement or wish to review, modify or delete your personal data.

Please note that you must always make clear who you are, so that NeatLab could identify the right data and not affect the security of the personal data of any other person. NeatLab may request additional information to verify your identity in such a situation.

6. Cookies

A cookie is a small text file that a website stores on your computer or mobile device when you visit the website. Cookies can be categorized into session cookies and persistent cookies. Session cookies help you navigate the website efficiently, keeping track of your progress so you don’t have to re-enter information during your visit. These are stored temporarily and erased when you close your browser. Persistent cookies, however, store your preferences for current and future visits. They are saved on your device’s hard drive and remain there even after restarting your browser.

Every time you visit the Website, you will be prompted to accept or refuse cookies. If you reject cookies, you can still use the Website, but some functionalities might be limited.

Some of our business partners may use cookies on their linked sites, over which we have no control. This Statement covers the use of cookies by the Website only and does not include the use of cookies by any third parties.

6.1. Use of cookies

Cookies used on the Website are categorized below for easier management. You can read about each category and choose to allow or deny some or all of them. If you disable any previously allowed categories, all cookies within that category will be removed from your browser. Additionally, you can view a detailed list of cookies assigned to each category and their specific functions in the cookie declaration.

Necessary cookies

Necessary cookies ensure the Website functions properly. They are employed for user authentication, enabling the Website to remember who is logged in as the visitor navigates different pages or refreshes the current page. These cookies can also keep track of items in a shopping cart or provide load-balancing information.

Name
 
Vendor Purpose Duration Type
session_id  NeatLab Preserves the visitor's session state across
page requests.
 
7 days HTTP cookie,
first-party
csrf_token NeatLab Used to avoid cross-site attacks. Session HTTP cookie,
first-party
currency NeatLab Stores visitor's selection for currency.
 
Session HTTP cookie,
first-party
payment_service NeatLab Stores visitor's selection for payment
service provider.
 
Session HTTP cookie,
first-party
beforeunloadSupported
 
NeatLab Used for compatibility with older browsers. Persistent Browser Local
storage
linkID NeatLab Used for linking with partner websites. 21 days HTTP cookie,
first-party
cookiehub Cookiehub Stores information on visitor’s cookie
preferences choice.
365 days HTTP cookie,
first-party

 

Preference cookies

Preference cookies are used to remember data that customizes how the Website looks or behaves for each visitor. This may include storing the visitor’s preferred language, region, or color theme.

Name
 
Vendor Purpose Duration Type
gxc_system_user_front  NeatLab  Provides "Remember me" option for
logged-in users
 
7 days HTTP cookie,
first-party
VISITOR_PRIVACY_METADATA YouTube Stores the visitor's cookie consent state
for the current domain.
180 days HTTP cookie,
third-party

 

Analytical cookies

Analytical cookies are not essential but are used to keep analytic data on how a website is used. These data help to identify issues, improve the site, and determine which content is most useful to visitors. Typically, the information stored in analytical cookies is anonymous, though some analytics services may gather data that can identify visitors.

Name
 
Vendor Purpose Duration Type
 _pk_id.* Matomo

Used by Matomo to store a unique identifier of the visitor
to determine that two distinct hits belong to the same
visitor across browsing sessions.
 

365 days HTTP cookie,
first-party
_pk_ses.* Matomo

Short-living cookie used by Matomo to temporarily
store data for the current visit.

1 day HTTP cookie,
first-party
_ga_* Google

Contains a unique identifier used by Google Analytics 4
to determine that two distinct hits belong to the same
visitor across browsing sessions.

400 days HTTP cookie,
first-party
_ga Google

Contains a unique identifier used by Google Analytics
to determine that two distinct hits belong to the same
visitor across browsing sessions.

400 days HTTP cookie,
first-party
 YSC Google

Used by YouTube to remember visitor’s input and associate
a visitor’s actions.

Session HTTP cookie,
third-party
vuid Vimeo

Used in the Vimeo video player for statistical purposes
by Vimeo only, for measuring how long a viewer has
watched a video.

400 days HTTP cookie,
third-party
__cf_bm Vimeo,
Cloudflare

Used by Vimeo’s Cloudflare Bot to manage incoming traffic
that matches the criteria associated with bots.

1 hour HTTP cookie,
third-party
_cfuvid Vimeo,
Cloudflare 

Used by Cloudflare WAF to distinguish individual visitors who
share the same IP address and to apply rate limits.

Session HTTP cookie,
third-party

 

Marketing cookies

Marketing cookies track visitors across multiple websites, allowing publishers to display relevant and engaging advertisements. These cookies are usually utilized by advertising networks to target visitors with ads that match their interests.

Name Vendor Purpose Duration Type
_gcl_au       Google

Used by Google AdSense to understand visitor’s interaction
with the website by generating analytical data.

90 days HTTP cookie,
first-party
VISITOR_INFO1_LIVE  Google

Set by YouTube and used for various purposes, including
analytical and advertising.

180 days HTTP cookie,
first-party
lastExternalReferrerTime Meta Platforms 

Used by Facebook to track visits across websites for the
purposes of providing advertising and site analytics services.

90 days HTTP cookie,
first-party
lastExternalReferrer Meta Platforms  

Used by Facebook to remember when visitors reached
the website most recently.

Persistent HTTP cookie,
first-party
 YSC Meta Platforms 

Used by Facebook to remember how the visitor reached the
website most recently.

Persistent HTTP cookie,
third-party

 

6.2. Deleting or disabling cookies

You may delete or disable cookies through your browser settings. However, you should keep in mind that deleting or disabling some of the cookies may lead to inconvenience while using the Website that would not have happened if you kept the cookies and let them perform their described functions.

By the following links, you’ll find information on how to delete or disable cookies using your browser settings:

Notices

All notices to be made to NeatLab under this Privacy Statement may be made in writing to e-mail user: pcs, e-mail domain: neatvideo.com with the subject "Privacy".